After undergoing a disaster, like a flood or fire, finding the right recovery company can be an overwhelming task, especially under such difficult conditions. Time is of the essence, but selecting the ideal business is crucial. How can you know if you’re making the best choice? In addition to checking for reviews and ratings online, you also ought to learn important information from the company itself. Here is what you should ask restoration companies before deciding who to employ:
- Is the company licensed and bonded?
In most states, companies, and contractors in the restoration sector have to be registered with the state. This makes sure that you can fix any legal problems together if they should come to this.
- Do your technicians have the required certifications?
Besides licensing, restoration technicians should be trained correctly and certified by the I.I.C.R.C. (Institute of Inspection, Cleaning and Restoration Certification).
- Is your company insured?
Throughout the property restoration process, contractors do their very best to avoid causing accidental structural damage. But if this occurs, you’re not responsible. The repair cost should be covered by their insurance company. Be sure the company has both general liability and worker’s compensation insurance coverage prior to hiring them.
- Are the technicians accessible at all times?
Reputable restoration companies should answer calls at any hour of any day. Since any disaster situation should be immediately handled, restoration businesses also have to be able to send technicians to inspect and include the situation as soon as possible, usually within a couple of hours of the catastrophe.
- Can you give any guarantees?
In truth, it is hard to guarantee something nearly impossible to predict. For instance — that mold won’t grow in water damaged region then the region was revived. On the other hand, the restoration firm should guarantee their materials and workmanship.
- What restoration experience do you have?
Ask them how often they perform projects like this to determine their degree of experience. Additionally, it is important to look for reviews and evaluations of the company on the web and also to ask them for a list of testimonials to talk with their past clients. Ask their clients if they were satisfied with the result, just how long the project took, etc.
- How long does the restoration project take?
In most water mitigation cases, the flooded area has to be dried in 3 to 5 days of this episode. Otherwise, the situation will get much worse. As time is of the character, be sure the contractor knows of this and sets the proper time limit into the job’s conclusion.
Whoever you decide to employ, make sure that they are appropriately trained professionals. Read about why you should employ a professional to take care of an emergency in this informative article. For professional fire, water, and mold restoration services, contact your local PuroClean office.
Fire damage restoration and water damage restoration are two very different types of tasks, so it’s no surprise they need to be approached by the reacting restorers accordingly.
Now that is not to mention that the two types of jobs don’t also have similarities. For instance, in a residential setting, there is the issue of containment, review to find out the range of the work going to be done, and being empathetic with possibly distraught homeowners. However, here’s a look at a number of the big differences between the two approaches:
- Fire: Security is key when reacting to a fire occupation, so it is important to secure the house. Then, emergency board-up can commence and the job can start. Appropriate items should be packed out and removed site for materials cleaning, while crews can start ridding the property of soot and smoke smells and preparing for demolition and reconstruction if needed.
- Water: When reacting to a water reduction, the initial step is to extract any remaining standing water in the property. If water levels have receded, subsequently contents ought to be packed out of the affected area and drying equipment should be drawn in. In the case of Category 2 or Category 3 water, however, carpeting and rug padding will probably need to be removed and disposed of and any impacted drywall will also have to be cut out.
As you can see, responding to water and fire is different. But there is one big similarity between the two that’s worth emphasizing –empathizing with the homeowner. Remember, these are those who can be very fragile after a sudden home catastrophe. So work together, consider what they believe is “the main thing” to treat following a loss, and do everything you can to accommodate their wishes. When it’s fire or water, the homeowner’s immediate demands should always be taken seriously.
